Industries
Critical infrastructure & energy
Operational technology segregation, safety consequences for wrong answers, and knowledge spread across decades of documents.
What makes this sector different
OT / IT segregation
Non-negotiable boundaries around operational networks. The useful question is usually which side the knowledge lives on, not how to bridge them.
Physical consequences
A confidently wrong procedure reference is a different class of failure from a wrong summary. Ungrounded answers must be suppressed, not flagged.
Document age and drift
Corpora accumulated over decades, inconsistently indexed, with superseded material still in circulation. Freshness matters as much as ranking.
Regulatory oversight of resilience
Sector regulators increasingly ask about dependencies and failure behaviour, not just outcomes.
Workloads that come up
- Operating procedure retrieval and applicability checking
- Incident history search and pattern surfacing
- Standards and compliance question answering
- Maintenance and asset documentation search
- Training material generation from existing procedures
Frameworks in play
Two patterns we deploy here
Grounded retrieval with suppression
Hybrid retrieval with reranking, where an answer that cannot cite a governing source is not shown at all.
Freshness as a first-class signal
Document currency surfaced in the interface, because staff need to see that a procedure was superseded without having to ask.
Start with the constraint.
Most of these projects are shaped by what you cannot do rather than what you want. Data that cannot leave the estate, a model you cannot host with a third party, a decision somebody has to justify to a regulator. Tell us yours and we will say honestly whether we can work inside it.